Privacy Policy

VillageHER Privacy Policy Last updated: 25th April 2026

This Privacy Policy explains how VillageHER (“VillageHER”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you use our platform, website, and related services (“Platform”).

VillageHER is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing or using the Platform, you agree to this Privacy Policy.

About VillageHER VillageHER is an Australia-wide online marketplace platform that connects customers with independent businesses, products, services, and experiences. VillageHER operates as a technology provider and marketplace facilitator and is not the direct provider of the products or services listed by businesses on the Platform.
What Personal Information We Collect We may collect personal information that you provide to us directly when creating an account, using the Platform, making purchases, booking services, subscribing to our services, or contacting us. This personal information may include your full name, email address, phone number, business name, Australian Business Number (where applicable), username, password, account preferences, subscription details, transaction history, booking history, and communications made through the Platform. For businesses using the Platform, we may also collect business profile information such as business descriptions, business categories, service listings, pricing information, images, and business location details. Where payments are made through the Platform, payment processing may be facilitated by third-party providers such as Stripe. VillageHER does not store full credit card details or payment card information. We may also automatically collect technical information including your IP address, browser type, operating system, device information, pages visited, time spent on the Platform, and referral sources.
How We Collect Your Information We collect personal information directly from you when you register for an account, create a business profile, make a booking or purchase, subscribe to services, contact us, or communicate with other users through the Platform. We may also collect information automatically through cookies, analytics tools, and tracking technologies when you use the Platform. If you choose to register or sign in using a third-party social media account or login service, we may receive certain personal information from that provider in accordance with their privacy settings.
How We Use Your Information We use your personal information to provide and maintain the Platform, manage your account, facilitate marketplace transactions, connect customers with businesses, process subscriptions and payments, provide customer support, improve our services, monitor Platform performance, and communicate important updates. We may also use your information to send you promotional material, updates, newsletters, and offers where you have consented to receive such communications or where permitted by law. Your information may also be used to detect fraudulent activity, investigate misuse of the Platform, and comply with our legal obligations.
How We Share Your Information VillageHER may share your personal information with businesses when you make a booking or purchase so that the business can fulfil your order, provide the service, or contact you regarding your transaction. If you are a business using the Platform, your business profile, business listings, public business information, and relevant contact details may be visible to customers and other users of the Platform. We may share your information with third-party service providers who assist us with payment processing, website hosting, email communications, analytics, customer support, and platform functionality. We may also disclose your information where required by law, court order, or government authority, or where reasonably necessary to protect our legal rights, investigate fraud, or enforce our Terms and Conditions. If VillageHER undergoes a sale, merger, restructure, or transfer of business assets, personal information may form part of that transaction.
Payment Processing Payments made through the Platform may be processed by third-party providers, including Stripe or other payment processors. VillageHER does not collect, store, or process your full payment card information directly. Payment providers manage your payment details under their own privacy policies and security standards.
Cookies and Tracking Technologies VillageHER uses cookies and similar tracking technologies to improve your user experience, remember preferences, analyse website traffic, improve functionality, and measure the effectiveness of marketing campaigns. You may disable cookies through your browser settings; however, doing so may affect your ability to access certain features of the Platform.
Marketing Communications We may send you marketing communications, newsletters, promotions, and updates relating to VillageHER and businesses featured on the Platform. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. VillageHER complies with the Spam Act 2003 (Cth).
Storage and Security VillageHER takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement security measures to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Overseas Disclosure Some of our service providers may store or process your personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that your information remains protected in accordance with applicable privacy laws.
Access and Correction You may request access to the personal information we hold about you and request corrections if your information is inaccurate, incomplete, or out of date. To make a request, please contact us at info@villageher.com. We may require identity verification before processing your request.
Account Deletion You may request deletion of your account and personal information at any time by contacting us. However, VillageHER may retain certain information where required by law or where reasonably necessary for tax, dispute resolution, fraud prevention, or legal compliance purposes.
Retention of Personal Information VillageHER retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain records, and protect the integrity of the Platform.
Third-Party Links The Platform may contain links to third-party websites, services, or social media platforms. VillageHER is not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies separately.
Children’s Privacy VillageHER is intended for users aged 18 years and over. We do not knowingly collect personal information from persons under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Privacy Complaints If you believe your privacy rights have been breached or you have concerns about how your personal information has been handled, you may contact us at info@villageher.com. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy VillageHER may update this Privacy Policy from time to time. Any changes will be published on the Platform and will take effect immediately upon publication unless otherwise stated. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us If you have any questions about this Privacy Policy or your personal information, please contact: VillageHER Email: info@villageher.com Website: www.villageher.com.au